Frequently Asked Questions

「Q icon png」的圖片搜尋結果Get audio no image(Netflix)

AnyCast is compatible with free market videos like YouTube, Facebook etc.
Protected videos are not supported like Netflix, Amazon Prime Video..., due to the DRM protocol protection and they didn't license us the SDK. AnyCast can’t cast these contents directly at this moment. iOS devices with iOS 9~10 could download the media first to the phone before using AirPlay to mirror to TV. If your Android mobile phone supports HDCP with Miracast, you can use Miracast protocol to display content on TV. You could refer to the demo video.


Notice: Not all Android mobile phone supports HDCP with Miracast.

 

「Q icon png」的圖片搜尋結果SSID wait

The issue may come from unstable power supply. Please use an external 5V/1A power adapter instead of TV/projector USB port to provide a more stable power supply. Another way please check the connection between dongle and WiFi module is stable.

 

「Q icon png」的圖片搜尋結果How to install AnyCast?

About AnyCast product installation video guide, please refer to this demo video.

 

「Q icon png」的圖片搜尋結果Some question, please restart 

The dongle you have is not our AnyCast dongle with SSID only six-digit number, it's a counterfeit one.
Our Anycast SSID is eight-digit number like Anycast-1A2B3C4D.
And the IP address is different from our AnyCast (192.168.203.1). 
You can refer to https://any-cast.com/pages/unauthorized-counterfeit for reference. Please return the dongle back to the store you bought and ask for a refund.

 

「Q icon png」的圖片搜尋結果192.168...no result

First, please connect your device to AnyCast dongle's SSID on Wi-Fi list.
Then Input the IP address(192.168...) on your browser, you would see Web setting page.

 

「Q icon png」的圖片搜尋結果Where is password?

Please power on your dongle, AnyCast SSID/PSK will shown on your TV, and the PSK (eight digit) number is the password for WiFi connection. We also suggest power the dongle using an external 5V/1A power adapter. Then reboot your AnyCast dongle, wait for a few minutes for AnyCast boots up. Switch on your phone Wi-Fi, wait for wifi loading. Please connect to AnyCast SSID after your device wifi loading finishing. We suggest do not touch/select AnyCast SSID so fast, please wait until phone WiFi loading finish.

 

「Q icon png」的圖片搜尋結果Sound go out from phone

You may use the 'mirror on' function so that you didn't get sound. We suggest connect your Android device by Miracast. Please kindly set your AnyCast dongle into Miracast mode (Android/windows icon). After mode change, please use the Miracast/Chromcast of EZMira app to do connection. Then you would get video and audio both go out from monitor.

 

「Q icon png」的圖片搜尋結果Set up WiFi router

First, please connect your device to AnyCast dongle's SSID on Wi-Fi list, and Input the IP address(192.168...) on your browser, you would see Websetting page. Then click 'Internet' option to scan and connect to local WiFi network.

 

「Q icon png」的圖片搜尋結果No WiFi signal

Please check your AnyCast dongle's mode is in Airplay mode(Apple icon). In Miracast mode(Android / Windows icon), it's no WiFi access, you could change mode by press the button on AnyCast dongle. Furthermore, we suggest use the external 5V/1A power adapter instead of TV USB port to provide more stable power supply and WiFi connection.

 

「Q icon png」的圖片搜尋結果Playing lag

Please don't connect too many devices onto router when streaming or mirroring.
We also suggest use an external 5V/1A USB adapter instead of TV USB port to provide stable power and WiFi connection. Besides, could you close other app execute in background to release the scratch pad memory and connect to AnyCast dongle again? Another way, we suggest connect your Android device by Miracast. Please kindly set your AnyCast dongle into Miracast mode (Android/windows icon). After mode change, please use the Miracast/Chromcast of EZMira app to do connection. Or refer to another option 'Android connect' to turn on Miracast manually.

 

「Q icon png」的圖片搜尋結果Cast whole screen

Due to behavior of system, it's unable to rotate while casting home page of your phone or some apps. Please turn on the Protrait/Screen rotation function first, turn on app and rotate your phone. Then you would get whole screen cast.
Notice: Some apps are unable to do whole screen cast,such as Temple Run, Camera of Android phone...etc.

 

「Q icon png」的圖片搜尋結果iPhone/iPad connect

About iOS device connection, please refer to our website and select the model of your device click here.

 

「Q icon png」的圖片搜尋結果Android connect

About Android device connection, please refer to our website and select the model of your device click here. 

 

「Q icon png」的圖片搜尋結果Windows connect

About Windows device connection (not all Windows device support Miracast connect) click here. 

 

「Q icon png」的圖片搜尋結果Macbook connect

About Mac device connection, please click here. 

 

 

Customer Service

Support@Any-Cast.com

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